Frequently Asked Questions
Creating a Design
-I need advice on the best way to design my sign. Can you help?
Our design experts can help you make sure that your design is perfect. In the meantime, you can also read some of our engaging blog posts about how best to use color, fonts, and other features.
-I watched the tutorial, but still don’t feel comfortable using the provided design utility. What should I do?
Please contact our support team at 844-833-4455 or email [email protected] and ask for help with your design. Our design professionals will help you get exactly what you want. We won’t even charge you for it.
-Can I save my design and return later?
Yes. If you have an account with us, you can save your design indefinitely.
-What file types do you accept?
We accept files in .jpg, .jpeg, .png, .gif, .bmp, .eps, .tif, .tiff, .ai, .pdf, and .svg formats.
Placing an Order and Payment
-I found something I would like to purchase. How do I place an order?
After browsing and finding the item that you would like to buy, you can customize your sign and add it to your shopping cart. After you add your items to the cart, you can check out immediately. If you’re unable to find the style of item that you’re looking for, or you aren’t sure what kind of design will work for you, contact us and we will walk you through the process.
-I’ve placed my order. What happens next?
After you’ve placed your order, our design team will work to ensure that your design is ready for printing. Once verified, we schedule it to be printed. After printing, our QA team gives your sign one more look to verify it meets our quality standards. Our shipping department then wraps and packages your items before sending them off to you with one of our partner shipping companies.
-I need to make a change to my order. Is that possible after the order has been placed?
If you need to modify once you have placed your order, you should contact our customer service department at 844-833-4455 or email [email protected] as soon as possible. If you get in touch with us within two hours, we might be able to make the requested changes before the printing process begins.
-I’d like to cancel my order. How can I do that?
You have 2 hours to cancel after placing an order. If 2 hours have passed, the printing process on your item has likely begun, and we wouldn’t be able to stop it.
-What forms of payment are accepted by your company?
You can use Visa, Mastercard, Discover, and American Express cards, or a PayPal account to pay for your order.
-I need an additional copy of my receipt. Is it possible to get one?
If you need an additional copy of your receipt for any reason, please contact our customer service department at 844-833-4455 or email [email protected].
-I am ordering an item for my organization that has tax exempt status. How do I order my item tax-exempt?
In order to make a tax-exempt purchase from Square Signs, you need to be a registered user. When you're signed up and before finalizing your order, you should send us an email at [email protected] providing us with your tax exemption certificate.
-How do I know it's safe to enter my credit card information on your site?
Your security is our priority. Our website uses advanced SSL (Secure Sockets Layer) encryption to protect your personal and payment information at every step. All transactions are processed through trusted, PCI-compliant payment gateways to ensure complete safety.
-Are state taxes charged?
Yes. Sales taxes are charged based on the city and state in which you live.
-Do you offer any discounts or promo codes?
You will receive a 10% discount on your first order. We also offer discounts and promos throughout the year on our special deals page. You can also receive discounts once you are connected through our referral program.
Shipping
-Is it possible to check the status of my order?
If you created a user account when placing your order, you can log in 24/7 to check on your order’s status. We will also send you a tracking number to your email once your item is shipped.
-What steps do you take to ensure my items will not arrive damaged?
Our shipping team hand-packs each and every product that we send out. Our shipping partners also ensure that your items will be handled with care. You can rest assured that should your item be damaged in the shipping process, we will take care of it.
-I need my item shipped to an address different from my billing address. Is this possible?
Yes. You can enter a different shipping address during the checkout process. We will send your items to this address.
-When should I expect to receive my order?
We have a wide range of products, and each one of them has a specific turnaround time. You can check how long it would take to make your sign in the shopping cart by clicking on "Turnaround" in the order summary section. After that, the arrival of the shipment will depend on your selected shipping method and desired shipping location. We also offer express shipping and turnaround should you request it.
-I didn’t receive my package. What should I do?
Contact our customer service department at 844-833-4455 or email [email protected], and we will work on finding out what happened to your order. If needed, we will reprint and send out your order.
-How much does your shipping cost?
Our standard shipping rates are dependent on your location and the size of your order.
-Is it possible to have my item sent to a P.O. Box?
Unfortunately, we are unable to ship to P.O. Box addresses at this time.